Question 1

How does an engagement start?

Accepted Answer

We begin with a discovery call to map your problem, data, and constraints, then scope a plan. For most projects we ship a working proof of concept fast, before committing to a full build.

Question 2

Do you work fixed-scope or on retainer?

Accepted Answer

Both. Well-defined projects run fixed-scope with clear milestones; ongoing work (model maintenance, iteration, MLOps) runs as a monthly retainer. We'll recommend the right fit after discovery.

Question 3

How long does a typical project take?

Accepted Answer

A proof of concept usually lands in 2–4 weeks. Full production builds range from 8–16 weeks depending on scope, integrations, and data readiness. We'll give you a real estimate after discovery, not a template one.

Question 4

Can you work alongside our existing engineering team?

Accepted Answer

Yes, this is common. We can embed with your team, hand off a completed system with documentation, or run fully independently. We scope the collaboration model up front so expectations are clear.

Question 5

What's the difference between your AI products and custom development?

Accepted Answer

Our products (AIBOL, ConversAI, Vibba Learn, and others) are ready-to-deploy solutions for common use cases. Custom development is for problems specific enough that an off-the-shelf product won't fit. We build it around your data and workflows instead.

Question 6

Can products like AIBOL or ConversAI be customized for our workflows?

Accepted Answer

Yes. Every product ships with a configurable core, and most engagements include integration work (connecting to your CRM, knowledge base, or internal tools) on top of the base product.

Question 7

Do you offer a trial or demo before we commit?

Accepted Answer

We can walk you through a live demo on a discovery call, and for most products we can scope a short paid pilot against your real data before a full commitment.

Question 8

Is Vibba Learn available outside the US?

Accepted Answer

Vibba Learn (learn.vibba.com) is available online wherever students can access the platform. Reach out through that site for enrollment details specific to your region.

Question 9

How do you handle data privacy and IP?

Accepted Answer

Your data and IP are yours. We work under NDA, follow least-privilege access, and hand over code, infrastructure, and documentation so you're never locked in to us.

Question 10

Where is our data hosted?

Accepted Answer

Typically in your own cloud environment (AWS, Azure, or GCP) under your account and access controls. We can also stand up isolated infrastructure on your behalf if you don't have one yet.

Question 11

Do you sign NDAs and data processing agreements?

Accepted Answer

Yes, as standard practice before any data or codebase access, not just on request.

Question 12

What happens to our data if we end the engagement?

Accepted Answer

You keep everything: code, models, infrastructure-as-code, and documentation. We'll walk your team through handover and remove our own access on request.

Question 13

Do you only build, or do you deploy and maintain too?

Accepted Answer

We go from first prototype to production and beyond: deployment, monitoring, drift detection, and continuous improvement. Models change; we keep yours sharp.

Question 14

What does post-launch support look like?

Accepted Answer

Depends on the engagement, from a defined warranty period after handoff to an ongoing retainer covering monitoring, retraining, and feature iteration.

Question 15

How do you handle model drift or performance degradation over time?

Accepted Answer

We set up monitoring and evaluation from day one, so drift is caught by metrics, not by a user complaint. Retraining and rollback plans are part of the delivery, not an afterthought.

Question 16

Who do we talk to day-to-day during a project?

Accepted Answer

Every engagement has a named US-based point of contact accountable for delivery, backed by the engineering team doing the work. You're never routed through a support queue.

Working with Vibba

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